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•       Oversee all communications within specifically assigned territories.

•       Monitor daily shipment inventories and logs to verify that items were picked up at the right designated times with the correct route info.

•       Work directly with customers discussing shipping options and calculating costs to deliver mail and freight domestically and internationally.

•       Coordinaternwith freight manager and other shipping department personnel to help track down deliveries that are either lost or delayed.

•       Use tracking software to follow the progress of shipped items and to both confirm their receipt and notify customers of completed deliveries.

•       Process and record the paperwork accompanying certified mail or payment on delivery packages.

•       Provided general administrative and clerical support including data entry, mailing, scanning, faxing and copying to management.

•       Maintained electronic and hard copy filing system.

•       Created a more efficient word database for tracking our containers overseas which decreased production time by 20%.

•       Scheduled and coordinated meetings, appointments and travel arrangements for Managers.

•    Ordered workplace supplies and maintain records.

• Greet walk-in customers and other visitors and orientate them to specific destinations.

•       Handled customer inquiries, complaints, and other issues through e-mail, phone calls to ensure customer satisfaction.

•       Planned and organized seminars in educational institutions to advertise our services.

•       Managed customer information files and compiled data, and supplementary information to maintain research activities.

•       Composed, proofread and translated letters and documents in French and English for the company as needed.