Translation Project Coordinator

JOB ADVERT: Translation Project Coordinator

Job #: req3961

Organization: World Bank

Sector: Interpretation/Translation/Conferences services

Grade: GD

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Yaounde, Cameroon

Required Language(s): English

Preferred Language(s): French

Closing Date: 9/6/2019 (MM/DD/YYYY) at 11:59pm UTC

Description

THE WORLD BANK GROUP’S VISION AND STRATEGY

About the World Bank Group:

Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 189-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.

The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.

For the diverse workforce of the WBG, integrity, ethical behavior and decision making, and adherence to corporate values are core to the success of these goals.  The WBG’s core values are impact, integrity, respect, teamwork and innovation.  The core values reflect what the WBG stands for, how staff treat each other, and how the WBG treats is partners and clients.

GLOBAL CORPORATE SOLUTIONS

Reporting to the Managing Director and World Bank Group CAO, the Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.

About the Unit

The Corporate Services (GCSCS) unit within GCS provides services to the World Bank Group in the areas of Travel and Visa services; Translation and Interpretation; Creative Services (which includes Printing Services; Graphic Design, and Editorial Production & Publications); Food and Conference Services, Global Meeting Management, and Audio Visual Services; Mail & Shipping; Staff Services (which includes: Fitness Center, Child Care, and Commuter Services);  Corporate Insurance; and the Art Program and Visitor Center.  The unit also provides administrative support/oversight to the World Bank Family Network, the World Bank Group Staff Association, and the 1818 Society, and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at HQ and in Country Offices.  GCSCS has about 130 staff and about 1000 contractors.

Having gone through a reorganization in FY18, modernizing from being known as the General Services Department for more than 20 years, GCS is now implementing a large-scale change program, focused on taking service delivery to the next level, becoming more agile and responsive, and providing value for money, including continual benchmarking of services against external comparators and simplifying and integrating products and services to better serve staff and clients.

To achieve its purpose, GCSCS has restructured the overall work program into two main divisions with an objective of providing seamless services to staff and clients: (I) Travel and Client/Staff Services, and (II) Integrated Business Services. The Integrated Business Services Division, through its Customer Service Unit, offers Translation and Interpretation Services; Printing and Interactive Media Services; Editorial Production; Design Services; and Publications.

The Senior Customer Service Representative reports directly to the Customer Service Senior Project Manager, based in HQ, and works closely with the French Translation Team Leader, based in Yaounde, Cameroon.

DUTIES AND ACCOUNTABILITIES

• Coordinates moderately complex translation, interpretation, editing and other language-related projects, using the Translation Management System (TMS) and the Conference Management System (CMS) to enter, track, update and close records
• Manages all stages of a project from receipt of a job request to delivery of the completed job, including matching the job to the appropriate staff or vendor, consulting with translators and interpreters as necessary, preparing files, resolving complex formatting issues, and providing quality assurance
• Receives and reviews client requests for quality and completeness of submissions, clarifies client expectations and identifies and resolves issues
• Advises clients on full range of services, production techniques and technology options and responds orally or in writing to routine and moderately complex inquiries
• Tracks and monitors requests against service standard turnaround times, handles client requests for changes and communicates impact on budget and timeline
• Provides detailed time and cost estimates to clients and negotiates mutually beneficial cost and delivery details
• Performs administrative functions in support of the translation and interpretation process
• Guides and mentors less experienced staff in the handling and coordination of day-to-day projects
• In close collaboration with the French Translation Team Leader, reaches out to current and prospective clients in Cameroon and other countries of the region to promote the use of the Bank’s language and creative services

Selection Criteria

MINIMUM

• Bachelor’s degree and at least three years of experience in project coordination, translation/interpretation or other relevant field; an advanced university degree may be substituted for the required years of experience
• Ability to effectively negotiate with clients and third-party vendors and to effectively manage client/vendor relationships and business processes
• Ability to coordinate multiple tasks simultaneously and to work as part of a team
• Ability to quickly master new IT tools in the performance of day-to-day duties
• Solid oral and written communication skills in English and good interpersonal skills in dealing tactfully and effectively with internal and external contacts
• Ability to operate with sensitivity in a multicultural environment and to build effective working relationships with internal and external partners

IDEAL

• Solid oral and written communication skills in French
• Knowledge of CAT tools
• Knowledge of Translation Management Systems
• The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.  Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.