Looking for a Program Manager II- Emergency Response

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


Since 2016, political and social unrest has been simmering in Cameroon’s Anglophone Southwest (SW) and Northwest (NW) Regions, home to roughly 4 million inhabitants.[i] In late 2017, the conflict escalated causing insecurity and armed violence, culminating in hostilities between non-state armed groups (NSAGs), and state defense and security forces, triggering significant internal displacement and humanitarian needs across the two regions. OCHA reports that 1.3 million people are in need of assistance, including 530,000 internally displaced persons (IDPs), and 376,000 host community members and 330,000 other people in need. Another 42,610 refugees are registered in Nigeria as of August 2019.

Job Summary:

You will manage and provide technical oversight of the development and implementation of the Country Program (CP) emergency project, particularly for a joint OFDA and FFP project to meet the immediate food and NFI needs of affected households in the Northwest Region, ensuring effective systems and processes are in place that support high-quality programming to advance Catholic Relief Services’ (CRS) work in serving the poor and vulnerable. Your management skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving the impact of its emergency programming.

Roles and Key Responsibilities:

  • Provide management, guidance, and technical oversight of the market-based response project. throughout the project cycle to ensure project design, start-up, implementation and close-out are in line with CRS quality principles and standards, donor guidelines, and industry best practices.
  • Effectively manage talent for market-based response project and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
  • Lead the development of program learning – identify opportunities for learning, research and publications in the area of food assistance and the distribution of NFI supplies via e-vouchers and implementation of MEAL policy. Facilitate the dissemination of promising practices and lessons learned to contribute to the agency knowledge management agenda. Ensure integration of innovations and best practices.
  • Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the CP emergency sector portfolio in line with agency, regional, and CP strategic priorities. Serve as the technical lead and technical writer to ensure quality proposals in food assistance and distribution of NFI supplies via e-vouchers per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals.
  • Oversee technical assistance and capacity strengthening activities in food assistance and the distribution of NFI supplies via e-vouchers for staff and partner organizations to enhance program quality and impact.
  • Oversee the identification, assessment and strengthening of partnerships relevant to market-based response program and the appropriate application of partnership concepts, tools and approaches.
  • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.
  • Monitor staff adherence to security protocols including: ensuring that Project staff are aware of, and comply with, CRS personnel safety and security policies and procedures and the dissemination of safety and security SoPs/plans.
  • Attend all security related meetings with partners and other actors on behalf of CRS in project zone, and ensure the CR and CP Security Officer are informed of developments and recommended outcomes from these meetings


Basic Qualifications

  • Master’s Degree in International Development, economics, International Relations or related studies is required. Additional experience may substitute for some education.
  • Minimum of 5 years’ experience implementing cash or market-based programs, preferably in emergency program settings,
  • Experience in managing moderately complex projects preferably with an international NGO in volatile security environments.
  • Familiarity with Sphere standards.
  • Knowledge of CRS and/ or demonstrated ability to manage partnership with Caritas
  • Ability and proven experience transferring knowledge through formal and informal training.
  • Experience managing staff, budgets and planning processes
  • Excellent writing, editing and publication skills.
  • Excellent presentation and communication skills.
  • Team-oriented and strong interpersonal skills.
  • Strong group process design and facilitation skills.
  • Flexibility and ability to motivate
  • Required Languages – Excellent English oral and written communication skills required
  • Travel – Must be willing and able to travel up to 40 %.

Knowledge, Skills and Abilities

  • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
  • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
  • Good presentation and facilitation skills
  • Proactive, resourceful, solutions-oriented and results-oriented

Preferred Qualifications

  • Good experience in project grants management, including project design, preferably for grants from multiple public donors, including USAID.
  • Demonstrated ability to write high quality technical proposals.
  • Experience engaging with partner organizations
  • MEAL skills and experience required.
  • Staff management experience and abilities that are conducive to a learning environment.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

Agency-wide Competencies

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

Supervisory Responsibilities: None

Key Working Relationships:

  • Internal: Country Representative, CRS Cameroon Head of Operations, CRS Cameroon Finance Manager, CRS Cameroon Human Resource Manager; Emergency Project Coordinator, and Security Officer.
  • External: Donor Officials, Caritas Coordinator, Government of the Republic of Cameroon Ministries, and other stakeholders

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.


This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer

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